> For the complete documentation index, see [llms.txt](https://documentation.kzshop.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.kzshop.net/counter-strike-2/predator-cs2/bugs-and-fixes.md).

# Bugs & Fixes

### Basic recommendations​

#### We highly recommend you to follow these steps if you are experiencing troubles with launching our software:

1. Disable antivirus + delete it if needed
2. Disable Microsoft Defender
3. Disable all driver Anti-cheats:
4. For Faceit: launch cmd as an admin and write "sc stop faceit"
5. For Valorant: launch cmd as an admin and write "sc stop vgc" then "sc stop vgk"
6. Make sure, that you are NOT using "-vulcan" launch option (we do not support it) 
7. Make sure, that time in Windows settings is synchronized<br>

### List of known problems & their solution:​

Problem: "An error occured in the secure channel support" / "The request has timed out" / "The operation timed out"

* Traffic is being blocked by something (Anti-cheat, Anti-virus, Firewall, Internet provider)
* Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation
* Resync your time + region in Windows settings;
* Try enabling/disabling vpn<br>

#### Problem: "Internal public server error"

* Traffic is being blocked by something (Anti-cheat, Anti-virus, Firewall, Internet provider):
* Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation

#### Problem: "Antivirus Interference detected"

* Traffic is being blocked by something (Anti-cheat, Anti-virus, Malware):&#x20;
* Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation;
* Scan your PC with some tools to make sure that your computer is not infected. (Example of the tool for scan: <https://free.drweb.ru/cureit/>)

#### Problem: Reason: \[\<code>] sym: \<some info>

* Create ticket in support section (<https://predator.systems/support>). Provide screenshot of this information there: Press WIN + R, type "winver"<br>

#### Problem: Reason: modules::load\_module: failed to create section

* Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation\
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  If you are still experiencing problems - feel free to create ticket in support section: <https://predator.systems/support> or on KZ Shops [Discord](https://kzshop.net/discord)&#x20;