Bugs & Fixes

Basic recommendations​

We highly recommend you to follow these steps if you are experiencing troubles with launching our software:

1. Disable antivirus + delete it if needed

2. Disable Microsoft Defender

3. Disable all driver Anti-cheats:

4. For Faceit: launch cmd as an admin and write "sc stop faceit"

5. For Valorant: launch cmd as an admin and write "sc stop vgc" then "sc stop vgk"

6. Make sure, that you are NOT using "-vulcan" launch option (we do not support it)

7. Make sure, that time in Windows settings is synchronized

List of known problems & their solution:​

Problem: "An error occured in the secure channel support" / "The request has timed out" / "The operation timed out"

• Traffic is being blocked by something (Anti-cheat, Anti-virus, Firewall, Internet provider)

• Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation

• Resync your time + region in Windows settings;

• Try enabling/disabling vpn

Problem: "Internal public server error"

• Traffic is being blocked by something (Anti-cheat, Anti-virus, Firewall, Internet provider):

• Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation

Problem: "Antivirus Interference detected"

• Traffic is being blocked by something (Anti-cheat, Anti-virus, Malware):

• Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation;

• Scan your PC with some tools to make sure that your computer is not infected. (Example of the tool for scan: https://free.drweb.ru/cureit/)

Problem: Reason: [<code>] sym: <some info>

• Create ticket in support section (https://predator.systems/support). Provide screenshot of this information there: Press WIN + R, type "winver"

Problem: Reason: modules::load_module: failed to create section

• Fully delete anti-virus + other anti-cheats - sometimes disabling it is not enough, it requires full uninstallation If you are still experiencing problems - feel free to create ticket in support section: https://predator.systems/support or on KZ Shops Discord