> For the complete documentation index, see [llms.txt](https://documentation.kzshop.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.kzshop.net/fivem/susano/bugs-and-fixes.md).

# Bugs & Fixes

### Driver didn't load properly / Bluescreening (BSOD) upon load <a href="#driver-didnt-load-properly-bluescreening-bsod-upon-load" id="driver-didnt-load-properly-bluescreening-bsod-upon-load"></a>

Disable any anti-virus and anti-cheat running and restart your pc will most likely fix it. Make sure to use a supported windows version (listed under in the FAQ section.). If these fixes are not working for you, contact the support through the customer discord.

#### Anticheat to uninstall: <a href="#anticheat-to-uninstall" id="anticheat-to-uninstall"></a>

Vanguard

Faceit

ESEA

#### Anti virus to uninstall: <a href="#anti-virus-to-uninstall" id="anti-virus-to-uninstall"></a>

Kaspersky

Malwarebytes (only if disabling doesnt fix)

Other anticheat/antivirus just need to be disabled

### An error occured while initializing the requested game. <a href="#an-error-occured-while-initializing-the-requested-game" id="an-error-occured-while-initializing-the-requested-game"></a>

Disable any VPN along with your firewall.

### I am crashing <a href="#i-am-crashing" id="i-am-crashing"></a>

Make sure to follow every requirements to run susano. If that doesn't work please contact the support through the customer discord